Job Description

About AssemblyAI

At AssemblyAI, we’re creating a leading Applied AI company by building powerful models to transcribe and understand audio data, exposed through a straightforward web API.

Progress in AI is moving at an unprecedented pace–we keep our pulse on the latest developments and breakthroughs in AI research and use these advances to inform our production-ready AI models. Our Automated Speech Recognition (ASR) models already outperform companies like Google, AWS, and Microsoft - which is why hundreds of companies and thousands of developers are using our API to transcribe and understand millions of videos, podcasts, phone calls, and Zoom meetings every day.

We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. As part of a huge and emerging market, AssemblyAI is well on its way to becoming the leader in applied AI.

Join our world-class, remote team and help us build an iconic AI company!

The Role

AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. We're growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API. Ideally you've done a coding bootcamp, or served as a developer in a past role.With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team.

In this role you’ll have the opportunity to:

Be the first line of support AssemblyAI's customers. You'll work directly with customers who are integrating our API, to make sure their integration is going well. You'll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have
Serve as the "product expert". You'll be responsible for answering technical questions about the product over live chat, Slack, and email. We're a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role.
Be the liaison between the customer and our engineering teams. You'll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported.

Requirements

6 months+ of experience in a similar support role
Prior customer or client-facing experience, ideally in a high-growth startup environment
Some technical experience; ideally from a coding bootcamp or past software engineering job
Ability to understand and translate technical language across both clients & engineering teams
Experience working with REST APIs
You can demonstrate and explain API knowledge
You can hear a use case and creatively apply our API functionality to solve that use case
Located in EMEA OR open to working EMEA hours

Skills

Super organized
Outgoing; loves to communicate with external stakeholders and customers
You take ownership of customer feedback
Ability to master our API's functionality

Working at AssemblyAI

We are a small but mighty group of problem solvers, innovators, and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and self-motivated. We put a lot of trust and autonomy into everyone on our team and want to find people who will add to our culture, not just fit in.

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!