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Customer Support Tickets Story Sharing Service

Remote position, Remote - LATAM

$60k - $110k


Hey there! Are you a Tier 1 Customer Support pro who loves working remotely and having a flexible schedule? Well, we've got an opportunity for you! ModSquad has partnered with a meaningful story sharing service and we're in urgent need of a Customer Support Representative to join our team. In this role, you'll be responding to customer inquiries and reviewing orders for any errors. If you're a helpful, smart, and polite individual with a real "Can Do" attitude, and have a passion for books and storytelling, then we want to hear from you! Plus, you'll have the chance to work with some seriously cool clients like the NFL and Vimeo. So, grab your dedicated laptop or desktop computer, install our security software, and get ready to work from home with a competitive hourly rate and paid orientation. Apply now and let's chat!

Job Description

Do you have a Tier 1 Customer Support background? Do you enjoy remote work and flexible schedules? Apply to this opportunity today!

ModSquad has partnered with a meaningful story sharing service and we're urgently seeking Customer Support Representative to join our team.

As a member of this team, you'll respond to customers' order and /or issue inquiries via tickets. You will also review and approve new orders made (these come through in a simple ticket format and are simply reviewed for any obvious errors).

Project Hours (All Times Pacific Standard Time): Daily: 8 PM - 6 AM PST

Hourly Rate: To be discussed in the interview phase

Commitment: 20 hours per week 90 days (as needed)

Language: English

What We Are Looking For:

  • Able to work within the hours of 8 PM - 6 AM PT
  • Excellent writing and problem-solving skills
  • Helpful, polite and smart individuals with a real “Can Do” attitude
  • A strong passion for books/storytelling, eager to share that passion with those you will support (help our users write their story!)
  • Excellent at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech-savvy as you are
  • Tech-Savvy, and able to pick up new tools/software easily

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above.
  • Willingness to install MSQ security software and 2FA app on the phone.
  • Access to a webcam or smartphone that is capable of taking pictures.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

IMPORTANT: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad? ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.  


Remote - LATAM

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