Design Program Director

THE TEAM

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries every year. Since its inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators (aka event planners) to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop, or a youth dance class. Creators have been the central focus for Eventbrite, with over 200 million tickets distributed to more than 4 million experiences last year, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.

THE CHALLENGE

In March 2020, Eventbrite went from 14 years of compounded growth to negative revenue in just 14 days. As Julia Hartz puts it, “ it was a crucible moment for us, to say the least.” EB saw this as an opportunity to examine its past and re-think core, long-term choices about who we serve, what makes us unique, and how Eventbrite can win in the marketplace. A focused three year strategy was developed as follows: 2021 build creator confidence by providing an intuitive self-service toolset for creators to manage their events, 2022 build a suite of marketing tools that leverage Eventbrite’s scale and data to empower creators to more effectively run their marketing and promotion, and in 2023, winning consumer choice as a destination to seek out live experiences, and in turn fuel creator growth through captive demand. As we embark on the next 3 years, we aspire to become the indispensable marketplace for live experiences, putting consumers at the forefront of our business.

THE ROLE

As the Director of Growth Innovation, you'll have the pivotal role of steering 2-3 year initiatives that are intrinsically aligned with the organization's major product bets and long-term objectives. By leading a cross-functional team with a strong emphasis on design excellence and user-centricity, you'll lay the groundwork for impactful, scalable growth. Positioned at the juncture of product, marketing, and consumer insights, your leadership will be key in harmonizing these elements to drive initiatives that not only propel the product platform but also serve as a cornerstone in the organization's long-term strategy.

YOU WILL

• Oversee the coordination, execution, and delivery of UX design projects within the UX design organization.
• Act as the operational backbone of the design department, this team ensures that projects run smoothly, meet objectives, and are completed on time and within budget.

THE SKILLSET

• **Feedback Loop and Cascades:**Establish a robust feedback mechanism across design that keeps teams informed about ongoing refinement efforts.
• Project Planning: 
 Outline the scope, timelines, and resources required for various UX design projects.
• Resource Allocation: 
 Assign designers, researchers, and other specialists to specific tasks or projects based on their expertise and availability.
• **Stakeholder Management:**Act as the liaison between the design team and other departments like engineering, product management, and marketing.
• **Process Optimization:**Maintain and enforce the design process set by the SVP of design. Maintain and support tools, and workflows to enhance efficiency.
• **Quality Assurance:**Ensure that design deliverables meet predefined quality standards and align with organizational objectives.
• **Budget Management:**Oversee the budget allocated to UX design projects, ensuring cost-effectiveness.
• **Status Tracking:**Monitor the progress of ongoing projects, and provide regular updates to stakeholders.
• **Risk Mitigation:**Identify potential bottlenecks or challenges in projects and devise strategies to overcome them.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $173,900 to $278,280. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

WHAT WE OFFER

We are committed to providing competitive, valuable and meaningful benefits for our Britelings**.**

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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