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Salesforce Administrator

Remote position, Philippines only


Are you ready to join the team of performance-driven Willowers at Willow? As the IT Operations Manager, you'll play a vital role in expanding Willow's IT offering and providing world-class IT support and solutions. With a focus on continuous improvement, you'll analyze incidents and request trends to identify efficiencies and drive results. This is a dynamic role within a growing business, offering opportunities for growth and development. Plus, you'll enjoy flexible working arrangements, parental leave, and the chance to give back to causes you love. At Willow, we work smart, care about each other, and embrace diversity. Visit our website to learn more and join our vibrant workplace!

Job Description

Since our founding in 2017, Willow has grown from a start-up in Australia to serving customers around the globe. Our product offering digitizes the build world for a better world. We make our customers buildings work smarter for them and the environment.

You will be joining a team of performance-driven Willowers, backed by the most advanced technology the built world has ever seen.

You will become part of a fun IT team with a sense of purpose. Our purpose is simple, to provide world-class IT support and solutions to underpin Willow’s fast pace and growth. The IT Operations Manager will work closely with the Head of IT, the IT team, the IT Security team, and stakeholders from all parts of the business to expand Willow’s IT offering.

As a senior team member of the IT team, you will provide process creation and improvement, analyse incidents, and request trends to identify where efficiencies can be gained with continuous improvement always at the forefront of your mind.

Our business continues to grow, and this role will not be a stagnant one. You thrive on change and improvement, utilising your experience to guide others, and are clear that your role is about providing results. You will have the opportunity to grow in this role

as the size of the business increases and as greater global locations expand.


Roles & Responsibilities:

  • Maintain and Administer the Salesforce sandbox and production environments to ensure proper controls and permissions are in place and data quality is paramount at all times;
  • Act as point of contact for Salesforce consultants and partners who are assisting in system development;
  • Regularly review process improvements, automation capabilities, and feature advancements in Salesforce to increase efficiency and agility across the business;
  • Build reports and dashboards as requested by business stakeholders;
  • Maintain a robust information/data architecture within Salesforce;
  • Manage license requirements and maintain, update, and verify all user access and permissions;
  • Within Salesforce PSA, coordinate all data (pre-contract/work plans, timelines, and programs) for other members of the team for the successful completion of the project;
  • Collaborate with other members of the management, executive, and accounting/ finance teams regarding billing schedules, invoices, and fee proposals;
  • Communicate regularly with IT and operation Leads in order to ensure the delivery of high-quality platforms and provide system references standards by writing documentation;
  • Manage and Perform Basic and Advanced Administration Tasks in Applications to support the development and ongoing use of business-related applications, including initiating updates pertinent to Willow operations and applying the latest technology industry standards;
  • Conduct training and system overview during new hire onboarding or any significant changes in the system;
  • Create documentation/how-to guides for staff to assist with the usage of Salesforce

Skills & Experience:

  • Degree in Business or Technology
  • 3 years minimum experience in administering and developing within Salesforce
  • Certified System Administrator, Advanced Certified System Administrator, or Certified Salesforce.com Consultant is desirable
  • Experienced data management and manipulation skills utilizing the Apex Data Loader or Demand Tools
  • Self-motivated, detail-oriented, and organized. Able to multitask, prioritize, and manage time effectively, and have the propensity to handle urgent interruptions professionally
  • Able to effectively manage and prioritize complex tasks and projects
  • Knowledge of API, APEX, SQL, and PL/SQL is a plus
  • Must be very well organized, be able to handle and prioritize multiple simultaneous requests, and be flexible to meet changing priorities and challenges
  • Ability to handle sensitive and confidential materials
  • Must have very good communication (verbal and written) skills
  • Must have excellent organizational, interpersonal, and time management skills

By joining our team of Willowers, we offer true flexible working arrangements, remote and/or hybrid as well as parental leave available for those budding families.

But it is not all about us – it’s about you and the world around us. Willowers can dedicate up to 3 days a year to causes they love or level up through our Willow Academy. Psst…we’ve got your back with cool discounts on shopping and services too.

We at Willow never give up, we work smart, we care about our fellow human beings, and we always put our best foot forward.

At Willow, we’re not just looking for the right git for the job – we’re excited to embrace a rainbow of talents and perspectives, fostering a vibrant workplace where all individuals are celebrated and discrimination is left at the door.

To find out more, visit the website:willowinc.com

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About Willow

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