Job Summary
Solera Health is seeking an executive-level strategic leader to accelerate enterprise-wide consumer engagement across our Digital Health Network. This role carries a clear enterprise mandate: to double enrollment year over year, improve ROI by optimizing customer acquisition cost (CAC) to lifetime value (LTV), lower Total Cost of Care for health plan and employer partners, and drive measurable outcomes for providers and consumers.
Reporting to the Chief Product Officer, the VP of Engagement Transformation is the enterprise architect for engagement growth across Solera and client-owned channels, including email, SMS, phone, direct mail, call center, chat, and more. This leader ensures engagement strategy is deeply integrated into product design, platform capabilities, digital experience, and clinical solution performance.
Serving as a strategic partner to Product and a cross-functional catalyst across marketing, clinical, technology, and data teams, this role mobilizes the organization toward measurable engagement outcomes. The VP will drive AI-powered personalization, intelligent journey orchestration, and performance governance frameworks that scale impact across the Digital Health Network.
This role does not have direct people management responsibility. Instead, success is achieved through executive influence, structured accountability, experimentation, and AI-enabled innovation.
Key Responsibilities
