Ada is an AI customer service company established in 2016 that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com. The company operates as an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to help enterprise companies deliver exceptional customer experiences at scale. Ada's core offering enables 83% of customer conversations to be effortlessly resolved through automation, saving millions of hours of human effort. The company is also expanding into healthcare, where it uses a patented hybrid AI architecture combining Probabilistic Graphical Models with Generative AI to help people get faster healthcare answers and identify those at risk of rare conditions.
Industry
Artificial Intelligence / Customer Service Technology
Company Size
201-500 employees
Founded
2016
Remote Policy
Remote-first with remote options
Beta · Sourced from candidate reports
Be the first to share your experience with Ada.
Your reply helps other candidates know what to expect.
