Cresta

About Cresta

Cresta is an AI platform that transforms customer conversations into competitive advantages for contact centers. The company's unified platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every customer interaction channel. Born from the Stanford AI Lab and led by industry veterans including CEO Ping Wu (former founder of Google's Contact Center AI) and co-founder Sebastian Thrun (founder of Google X and Waymo), Cresta helps enterprises like United Airlines, Cox Communications, and Marriott deliver world-class customer experiences at scale. The platform empowers contact center teams to discover customer insights, automate inefficient processes, and work smarter through a combination of AI and human intelligence.