Help Scout

About Help Scout

Help Scout is a customer support software platform founded in 2011 that has processed over 3 billion conversations and serves more than 10,000 companies globally. The company's core mission is to treat customers like people rather than tickets, enabling businesses to build stronger relationships with their customer base. Help Scout is now focused on integrating AI-powered experiences into its platform, including LLM-backed features for drafts, answers, and assistive tools that support agents in delivering better customer service. The platform serves diverse use cases across industries, from traditional client support to healthcare and beyond.