Sierra

About Sierra

Sierra is an AI platform company that helps businesses build better, more human customer experiences with artificial intelligence. The company serves multiple industries including financial services, healthcare, and retail, deploying AI agents that handle customer interactions such as mortgage pre-approvals, insurance claims, healthcare benefits inquiries, and retail product discovery. Sierra's healthcare agents reach over 50% of U.S. families and partner with leading health plans and providers, while their retail agents help millions of shoppers daily with order tracking, returns, and personalized recommendations. Founded by Bret Taylor (former co-CEO of Salesforce and CTO of Facebook) and Clay Bavor (former Google executive who led Google Labs and Google's AR/VR efforts), Sierra is transforming customer service across industries by making these interactions more accessible, human, and affordable.