1st Line IT Support Engineer position based in Mexico to provide technical support to clients across North, Central and South America. Texaport is a UK-headquartered Managed Service Provider delivering IT services, cyber security and cloud services globally.
Requirements
1-2 years' experience in a 1st Line / IT Support / Helpdesk role
Strong customer service skills with ability to explain technical issues clearly to non-technical users
Experience supporting Windows environments and common business applications
Familiarity with ticketing systems and SLA-driven support environments Benefits
Competitive local compensation based on experience
Training, mentoring and certification support
Collaborative and supportive team culture
Clear career progression pathways aligned to Texaport's engineering roadmap
