Account Management LATAM Pl (Remoto) - 2112

We are a group that develops and incorporates SaaS (Software as a Service) solutions as a growth engine and enabler of new business lines for the verticals in which we operate: Construction Industry, Legal Intelligence, Operational Efficiency and Governance and Compliance.

We believe that the future is built now. We are AI First and apply artificial intelligence in our selection processes.

Be part of teams that transform challenges into real solutions and help guide businesses toward the future.

This position is to work on the Checklist Fácil product.

What are we looking for?

We are looking for a person with strong capacity for relationships, negotiation and building trust with customers. More than previous experience in Customer Success, we value resilient professionals with the ability to conduct challenging conversations, influence decisions and build lasting relationships with strategic LATAM customers. Advanced Spanish is essential for this position.

• Manage an Enterprise customer portfolio, acting on retention, engagement and churn prevention.

• Conduct negotiations related to cancellations, renewals, deadlines, plans and expansion of solution usage.

• Identify revenue expansion opportunities through upsell and cross-sell.

• Conduct meetings with stakeholders and decision makers, supporting customers in strategic initiatives and projects.

• Develop action plans to strengthen relationships and generate value for customers.

• Monitor business indicators related to the portfolio, such as retention, expansion and churn.

• Manage expansion and churn forecast of the portfolio.

• Act with digital mindset, following trends, new technologies and applications of Artificial Intelligence that can generate positive impact on customer experience and business results.

• Fluent Spanish (daily work with LATAM customers).

• Proven experience in commercial negotiation, especially in contexts of retention, renewal, upsell and/or cross-sell.

• Experience with customer portfolio management and relationship with stakeholders and decision makers.

• Ability to conduct difficult conversations, manage objections and negotiate complex scenarios with customers.

Desirable requirements

• Previous experience in Customer Success, Account Management or Enterprise Account Management.

• Knowledge of CS and business metrics, such as Churn, Retention, NDR, MRR and Expansion.

• Experience in SaaS technology environments.

• Experience with Enterprise customers and consultative relationship scenarios.

Differentials

• Experience with CRM and portfolio management tools.

• Experience in operations or teams working in LATAM.

• Knowledge of or interest in Artificial Intelligence, including tools, applications and concepts related to the use of AI in processes, productivity and customer experience.

Additional information

Work model: 100% remote - in national territory.

Benefits:

• Food voucher/Meal voucher;

• Health and dental plan;

• Auxílio Home Office;

• Profit and Results Sharing;

• Voucher para Kit Setup;

• Life insurance;

• Birthday day off;

• GoGood | Conexa;

• Health and wellness promotion program;

• Partnerships and discounts.

One of our pillars is the valuation of people and we are proud to say that we are a company that supports diversity and inclusion. Therefore, we consider all candidates for our positions, without distinction of race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, age, etc.