Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our
foundation!
Description
As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment through increased product adoption through cross-sell opportunities while uncovering new ways to help customers achieve their business objectives. As a trusted advisor, you will build executive relationships, identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and long-term success.
You will develop and execute strategic account growth plans designed to maximize wallet share and increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions that drive revenue growth while strengthening long-term customer partnerships. This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast- paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless focus on execution, and a passion for winning. The ideal candidate is energized by growing existing customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into measurable business results.
Core Competencies:
Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer revenue by expanding product adoption, identifying whitespace opportunities, and increasing wallet share across the Sinch portfolio. Develops and executes strategic account growth plans that align customer business objectives with Sinch solutions, driving cross-sell to deliver long- term revenue growth.
Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and consistently delivering revenue objectives.
Value Proposition, effectively communicates the value of Sinch's solutions by aligning capabilities to customer business objectives, articulating measurable outcomes, and securing stakeholder buy-in through compelling business value.
Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities within existing accounts and targeted prospects using a variety of sales strategies and tools. Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and accelerate growth.
Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by balancing customer objectives with business goals. Demonstrates strong commercial acumen, manages objections effectively, and drives agreements that maximize long-term value.
Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive dynamics, customer challenges, and market opportunities. Appling this knowledge to identify growth opportunities, anticipate customer needs, and position Sinch solutions strategically.
Qualifications:
A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.
Experience in enterprise-level direct sales in the technology sector.
Proven track record of consistently growing existing books of business through strategic account expansion, increased product adoption, and revenue growth.
Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
Exceptional communication, negotiation, and problem-solving skills.
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this
role isn't what you're looking for, please explore the other opportunities listed on our career page:
No matter who you are, we hope you find an exciting path forward
Benefits:
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.
The estimated total annual on-target earnings (OTE) for this role are $225,455 - $281,818.The annual starting base salary for this position is $124,000 – $155,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.
This role will be accepting applications until September 1, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation process.
Sinch is a global leader in customer communications cloud platforms that enables businesses to connect with customers through mobile messaging, voice, and email. The company powers engaging customer experiences for more than 150,000 businesses, including major enterprises like Google, Uber, PayPal, Visa, and Tinder. Sinch's platform includes an AI-infused Super Network, APIs, and applications that support SMS, rich messaging, voice, and video communication solutions, enabling customer verification, omnichannel campaigns, and reliable, secure customer journey engagement. The company operates a 24/7 support structure serving customers across industries globally.
