Accounts Receivable Representative
Accounts Receivable Representative
Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for? Primary job responsibilities are posting checks and wires, balancing/auditing accounts and assisting clients with billing/statement problems. Provide effective communication with clients and staff, while handling inquiries and issues in a courteous, professional and timely manner. Must be flexible and disciplined enough to multi-task and handle a variety of tasks.
Where you will have an impact
Research & apply daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing excel spreadsheets
Support downloading lockbox files and completes reconciliation as needed
Enter daily/weekly credit/debit adjustments into financial systems
Work closely with clients, brokers and TPAs on various problems and concerns regarding billing, statements and eligibility issues
Research, reconcile, audit, resolve and make balance adjustments on accounts, when necessary, in collaboration with the Sr Billing.
Manage tracking of adhoc billing in various Versant systems and apply funds.
Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
Maintain and support any SOX and/or SOC related control activities, retaining evidence as needed per definition
Regular reliable attendance is required
Responsible for supporting the month end close across all of Finance
Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities and providing guidance to the team when there is a technical question.
Setup calendar and communicate deadlines.
Prepare various journal entries.
Review all balance sheets and reconciliations and prepare binders for Director’s review. Responsible for coordinating the month end close across all of Finance and providing guidance to the team when there is a technical question. Set up calendar and communicate deadlines. Prepare various journal entries. Review all Balance Sheet reconciliations and prepare binders for Director’s Revie Respond to inquiries from group customer, providers and Client Managers regarding receivable balances due.
Prepare and update Excel spreadsheets to track Accounts Receivable and collection efforts
Support the Senior AR Representative with various reconciliations for month end close
Proficient in resolving issues and/or directing customers to the most appropriate department for resolution
Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Responsible for identification of pending issues and bringing them to the attention of the supervisor/manager
Effective communication with internal/external departments on issues
Assist in special projects and department initiatives as assigned
Assist and support process improvements for Billing and Accounts Receivables
Diffuse and escalate challenging situations. Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department What’s necessary to do the job?
High School Diploma/GED or equivalent
1-2 years experience in the insurance, health, or vision care industry required
Proven experience in Accounting – Accounts Receivable and Collections
2-3 years of Accounts Receivable experience preferred
Experienced and very skilled in working with Microsoft Excel and Word
Proficient in Microsoft Excel features such as sorting, filtering, formulas and vlookup compares
Preferred prior experience in customer service and/or accounting knowledge
Excellent computer skills and proficiency with word processing and spreadsheets
Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence
Ability to prioritize multiple tasks appropriately HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
This role is compensated on an hourly basis. Actual pay within the range will be determined during the hiring process and in accordance with applicable wage and hour laws.
We offer a comprehensive and competitive total rewards package designed to support your health, financial well being, and work life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
