Assistant Manager - Technology - Middleware & Platforms (MGN Pak)

Job Purpose

• The role possesses skills to facilitate critical production issues support, domain expertise associated with system administration side capabilities

Key Result Areas

• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.

• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.

• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.

• Analyze logs to identify problems within the IBM API Connect environment.

• Configure and implement backup and restoration of IBM API Connect subsystems.

• Backup and restore IBM API Connect configuration data.

• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect

• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.

• Consumer maintenance including creating users, groups and roles, and security configurations.

• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.

• Enabling the third party tools like elastic to capture the analytics events for customer dash boards

• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures

• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.

• Apply product maintenance patches, interim releases, upgrades as required.

• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.

• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.

• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.

Knowledge, Skills and Experience

• Minimum 5-8 years of Experience in Respective Application Domain and Support line

• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.

• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.

• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.

• Analyze logs to identify problems within the IBM API Connect environment.

• Configure and implement backup and restoration of IBM API Connect subsystems.

• Backup and restore IBM API Connect configuration data.

• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect

• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.

• Consumer maintenance including creating users, groups and roles, and security configurations.

• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.

• Enabling the third-party tools like elastic to capture the analytics events for customer dash boards

• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures

• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.

• Apply product maintenance patches, interim releases, upgrades as required.

• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.

• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.

• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss and close issues or questions that arise

• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.

Good analytical / communication / people skills

Below technical skills required as per respective applications

Skills / Knowledge

Level

Must / Optional

IBM API ConnectStrongMustIBM App Connect Enterprise StrongMustOracle, Sql DatabaseMediumMustIBM MQStrongMustAzure Cloud StrongMustDevOps CI/CDStrongMustCore JavaMediumOptionalMicro ServicesMediumOptionalAIX/UNIX operating system knowledgeStrongOptional