At Ensono, our purpose is to be a relentless ally, disrupting the status quo and enabling our clients to Do Great Things. As a trusted technology adviser and managed services provider, we help clients navigate continuous change and embrace innovation.
We deliver world-class transformational services across hybrid cloud, infrastructure, mainframe, data, IdAM, and cloud-native solutions, simplifying complex business challenges and creating new pathways to success. Headquartered in the USA and backed by private equity, Ensono has a strong track record in the UK and Europe, with growth plans built on trusted partnerships and deep industry expertise.
About the role:
Kickstart your career in ICT with a hands-on apprenticeship that combines earning, learning, and real-world experience from day one. This is an exciting opportunity for someone passionate about technology and problem-solving to develop practical skills across IT support, desktop systems, networking, video conferencing, and end-user services within a fast-paced professional environment.
Key responsibilities:
Availability & Incident Management
Provide timely resolution of hardware and software issues on information systems
Maintain system operations in accordance with regulatory requirements, with focus on confidentiality and security
Troubleshoot and resolve day-to-day Windows and Mac computer operations, including print, scanning, authentication (AD and Okta), Intune, SCCM, JAMF, and patching
Capacity, Configuration & Architecture Management
Develop understanding of Ensono's desktop, laptop, tablet, and operating system environments
Manage profile version control, application version control, license management, and peripherals
Document and ensure deployed systems meet all hardware and software standards and configurations
Contribute to system lifecycle recommendations and funding requests
Work with End User Experience Team and Operations to maintain end-user computing hardware SLAs
Conference Room & Video Conference Support
Provide service and support for conference room A/V equipment, including projectors and video conferencing systems
Set up and support video and presentation equipment for company presentations, forums, and townhall meetings
Telephony & Network Support
Deliver Level 1 & 2 support for phones and network
Manage support from switch port to desk, including physical phone hardware
Priority Management
Manage multiple assignments simultaneously, balancing resources, priorities, deadlines, and time
Collaborate across multiple disciplines and groups
Work independently when required
Change & Release Management
Apply IT production and change management best practices across all Information Systems areas
Proactively communicate changes to all affected parties within the IT department
Follow and document strict testing and deployment methodologies
Assist with image testing, distribution verification, and testing of technical components that impact desktop environments
Disaster Recovery & Business Continuation
Follow processes and maintain appropriate system operations environments
Observe and evaluate modern technologies and methodologies
Develop and maintain testing plans and documentation
Required Skills & Experience
Specialization in Microsoft Windows and Apple macOS systems, related software, and peripherals
Ability to troubleshoot high-priority issues and interface with users at all levels, including C-level executives, VPs, directors, and global associates
Strong analytical ability to solve increasingly complex technical and administrative problems
Hands-on experience with desktops, laptops, tablets, mobile phones, and peripherals
Proficiency in software installation and Level 1/2 support
Excellent documentation and business communication skills
Ability to translate technical problems and solutions into clear business language
Calm, professional demeanor in all situations
Capability to work independently and as part of a team
Ability to collaborate with technical and facilities teams
Must be available to work on-site at our London office 2-3 days per week
Problem Resolution
Education
Technical Knowledge
Desktop systems administration
Windows OS and Apple macOS
System Center, Intune, Azure
Antivirus and encryption solutions
Printers, scanners, and peripherals
Microsoft 365 applications (Word, Excel, Outlook)
Microsoft Teams (highly desired)
What we can offer you:
We are a people-first business, which means people are at the heart of everything we do here. We offer our associates a safe environment where learning, knowledge sharing, and open communication is encouraged. Whether at one of the internal events, such as socials, competency meet-ups, hackathons or as part of one or more of our global Community Groups, such as Beautiful Brains (for the neurodiverse and curious), HERO (helping to education regarding orientation), E-Vets (Ensono veteran community) and many more we have strived to build a business where everyone feels welcomed, included, and valued
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