Position: Call Answering VA
Number of hours: TBA (Part Time)
Schedule: Singapore Timezone
Key Responsibilities
Answer incoming calls and WhatsApp inquiries professionally and promptly
Schedule, confirm, and manage appointments using Google Calendar
Provide general information such as:
Clinic/location details
Office hours
Doctors on duty
Available appointment slots
Price list and basic service inquiries
Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation
Handle emergency-related concerns appropriately and escalate immediately when necessary
Maintain accurate appointment records and call notes
Send reminders and follow-ups to patients/clients when needed
Ensure a polite, calm, and patient approach during all interactions
Coordinate with the team regarding schedule updates and client concerns
Maintain confidentiality of patient/client information
Requirements
Fluent in English with clear speaking voice and good pronunciation
Excellent communication and customer service skills
Patient, polite, and professional when handling callers
Expert in Google Calendar management
Comfortable handling calls through WhatsApp
Strong attention to detail and organizational skills
Ability to multitask and work independently
Preferably with medical background or experience in healthcare/customer support
Knowledge in handling urgent or emergency situations is an advantage
Stable internet connection and quiet working environment
Experience as a Virtual Assistant, Receptionist, or Call Support is preferred
