We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform.
Requirements
Respond to patient and client inquiries promptly through our chat platform
Provide accurate information on services, appointments, billing, and general support
Handle multiple chat conversations simultaneously with professionalism
Document all interactions accurately in our CRM and support systems
Escalate complex or sensitive issues to the appropriate team
Deliver a consistently warm and professional experience in every chat
Follow all HIPAA guidelines and patient confidentiality protocols Benefits
Competitive pay
Health, dental & vision benefits
Paid time off & paid holidays
Flexible shift options
Supportive team environment and ongoing coaching
Career growth opportunities Originally posted on Himalayas
