The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs, providing daily support, responding to inquiries, and resolving service problems.
Requirements
Train/support all assigned lenders.
Provide daily support to assigned existing lenders.
Respond promptly and professionally to lender inquiries
Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
Client relationship management.
Manage all details associated with a new lender at go live.
Follow up with customers to ensure resolution and satisfaction.
Collaborate with other departments to ensure customer needs are met.
Escalate complex issues to appropriate internal teams when necessary. Benefits
HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
5 Weeks of Paid Parental Leave
Employer paid Life Insurance – 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
