Act as the single point of coordination for relocation services to transferees based on the client's relocation policy. Services and related benefit consultation provided by the Mobility Advisor may include home marketing, home sale, home purchase, temporary or rental home finding, lease cancellation, and household goods movement. The Mobility Advisor works in the best interest of the transferee and client with the highest commitment to outstanding service and delivering an exceptional experience to the transferring employee.
Key Responsibilities:
Contact the relocating employee to review policy for services authorized by the client
Perform a "needs assessment" for each relocating employee to assist in coordinating authorized services
Manage all exceptions and maintain communication with the corporate client on transferee issues, resolution, policy administration and ideas for improvement. This function may also include quarterly and year-to-date reports, and daily or weekly contact with the corporate client
Follow up with suppliers to ensure seamless delivery of services resulting in the best experience possible
Coordinate origin home sale closing dates, temporary housing needs, and home purchase closing dates
Effectively communicate and manage caseload maximizing efficiency while connecting with each transferring employee
Complete required audits to ensure compliance with Canada Revenue Agency (CRA) guidelines
Manage Canadian home sale programs, specifically Buyer Value Option (BVO) and Guaranteed Buyout Option (GBO)
Evaluate offers and manage transactions in accordance with applicable provincial real estate regulations
Ensure tax compliance with CRA guidelines and cost-effectiveness
Arrange home appraisals in compliance with Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP)
Present guaranteed buyout offers in accordance with Canadian market standards
Manage vendor relationships including Canadian real estate agents, appraisers, and provincial real estate boards
Ensure integrity of all data for each assignment in the Bristol system and understand ramifications to other departments if data is missing
Assist other Mobility Advisors, attending team meetings, ongoing training, client presentations and general assistance when needed Requirements
Experience
2-4 years of experience in corporate relocation, real estate, or a related field
Experience working with Canadian real estate transactions and provincial regulations
Familiarity with Canadian home sale programs Knowledge & Skills
Working knowledge of Canada Revenue Agency (CRA) guidelines as they relate to employee relocation and taxable benefits
Knowledge of Canadian real estate market conditions and trends
Understanding of corporate relocation policy administration Competencies
Exceptional customer service and interpersonal skills
Strong organizational skills with the ability to manage a high-volume caseload
Excellent written and verbal communication skills
Ability to manage multiple priorities and deadlines simultaneously
High attention to detail and data integrity Preferred Qualifications
Bilingual in English and French)
Relocation Professional (CRP) designation or willingness to obtain
Knowledge of cross-border relocation processes Benefits
Enhanced vacation package designed to support work-life balance
Medical, Dental and Vision Benefits
RRSP with company matching
life insurance for self and dependents
Tuition reimbursement
Employee assistance program
Short and Long term disability Connection and belonging at Bristol
At Bristol Global Mobility, we are committed to leading a diverse and inclusive workplace where all our people are empowered to succeed. As a committed signatory of the UN Women’s Empowerment Principles (WEPs), CEO Action! and member of Includability, we are passionate about equal opportunities and actively encourage applicants from all backgrounds. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in any stage of the hiring process. If you require accommodation, please let us know how we can support you.
