We are seeking a motivated and empathetic Customer Retention Specialist to proactively engage with at-risk customers and implement strategies to reduce churn in a fully remote role.
Requirements
2+ years of experience in customer retention, customer success, or account management
Strong interpersonal skills and ability to handle difficult conversations diplomatically
Excellent verbal and written communication skills
Experience with CRM platforms and customer data tools
Analytical mindset with the ability to identify trends in customer behaviour
Self-motivated and results-focused in a remote environment
Empathetic, patient, and solution-oriented approach
Relevant degree or diploma in Business, Marketing, or Communications preferred Benefits
100% Remote
