Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!Customer Service Representative (Healthcare/Telehealth)Industry: Healthcare / Telehealth – Weight Loss TreatmentLocation & Time Zone: United States (operates on Pacific Time)Client Overview
The client is a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily.Role Objective
The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups.Duties and Responsibilities include, but are not limited to:1. Perform accurate data entry, including completing intake forms and scheduling appointments2. Contact patients to obtain missing information or request additional documentation3. Upload patient information to the RX portal and coordinate medication submissions4. Share shipment tracking numbers with patients once medications are dispatched5. Handle patient communications, including FAQs, feedback, concerns, and general inquiries6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams7. Ad hoc tasksQualifications:
At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift
Tools & Systems:
(Client is willing to train)- Monday.com (CRM)
RX Portal
FedEx Tracking System
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:
Health Insurance (HMO)
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Schedule: 8:00 AM - 5:00 PM PSTLocation: This is a remote jobPlease note:
Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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