Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
This Role
We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions.
In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience.
What You’ll Be Doing
Customer Portfolio Ownership
Manage relationships across an assigned portfolio of customers
Deliver proactive, value-led engagement throughout the customer lifecycle
Act as a trusted advisor, aligning Employment Hero solutions to customer business goals
Maintain structured engagement plans tailored to customer needs
Customer Engagement & Adoption
Conduct regular success conversations, reviews, and check-ins
Drive product adoption, feature use, and customer maturity
Deliver customer training sessions, webinars, and enablement activities
Support customers in maximizing value from their Employment Hero platform
Retention & Customer Health
Monitor customer health metrics and identify early risk indicators
Take ownership of retention outcomes within your portfolio
Partner with internal teams to resolve customer challenges
Contribute to regional churn prevention initiatives
Growth & Expansion
Identify opportunities for deeper product adoption and expansion
Partner closely with Account Executives to progress qualified opportunities
Support customers as their organisations grow and evolve
Customer Advocacy & Voice of the Customer
Build strong relationships that encourage advocacy and positive sentiment
Support development of customer references, testimonials, and success stories
Share customer insights and feedback with Product and internal teams to drive continuous improvement
Collaboration & Continuous Improvement
Work cross-functionally with Sales, Product, Support, and Customer Success teams
Contribute to scalable engagement programs and customer success initiatives
Use customer data and feedback to improve lifecycle strategies and customer experience
Who you are
This role could be a great fit if you:
Enjoy building long-term customer relationships
Are motivated by improving customer outcomes
Thrive in a fast-paced SaaS environment
Take proactive ownership and collaborate effectively across teams
Want to develop your commercial and customer success career
What You Bring
Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support
Strong communication and stakeholder management skills
Ability to manage priorities across multiple customers
A proactive, solutions-focused mindset
Experience working with SaaS platforms or technology products
Experience in a B2B SaaS environment
Client training or onboarding experience
Understanding of HR, payroll, or workforce management solutions
Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally)
Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics
What We Can Offer
At Employment Hero, we don’t just talk about a better way to work - we live it.Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
