Customer Success Manager (Account Manager I) is responsible for maintaining strong customer relationships, ensuring client needs are met, resolving issues, and collaborating with internal teams to deliver an exceptional customer experience. They drive account growth through renewals, upselling, and cross-selling while helping customers achieve their goals and maximize value from the company's solutions.
Major Responsibilities:
Build and maintain strong relationships with assigned customers through regular engagement and communication.
Manage customer inquiries, identify challenges, and provide effective solutions.
Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions.
Negotiate pricing, document opportunities, and close sales and renewal agreements.
Establish customer success goals, support onboarding, and monitor account health against defined targets.
Collaborate with internal teams to ensure customer satisfaction and successful outcomes.
Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment.
Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.
Education And Experience:
2+ years of experience in account management, sales, customer success, or a related role.
Experience with sales prospecting, account management, and sales processes.
Strong communication and presentation development skills.
Proficiency with Google Workspace, Microsoft Excel, and PowerPoint.
Strong analytical and problem-solving abilities.
Excellent organizational skills and the ability to manage competing priorities effectively.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Lightcast is a full-stack OTT (Over-The-Top) platform that empowers organizations to launch custom-branded streaming apps, distribute content globally, and monetize across all devices and screens. The platform provides an all-in-one solution combining a content management system (Media Cloud), TV and mobile app builders, live streaming capabilities, and multiple monetization models (AVOD, SVOD, TVOD). Lightcast serves over 2,000 clients across diverse sectors including broadcasters, creators, churches, universities, and government organizations, with 12,000+ apps built and launched on its platform. The company differentiates itself through proprietary technology developed since 2010, AI-powered automation for video workflows, and a dedicated CDN with 70,000+ streaming servers ensuring global content delivery without reliance on third-party cloud providers.
