Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.
Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.
As a Customer Support Associate you will be dedicated to providing the best possible customer support to our clients via email and email as part of a dynamic and collaborative Support Team.
What You'll Do:
First Week: You'll learn the ins and outs of the Quorum platform, test yourself on common use cases, and get to know the Quorum team
First Month: You’ll start to provide direct support to clients with assistance and continue to develop knowledge of the product and how everyday users interact with it
First Six Months: You will take point on helping people understand how to best use Quorum through a mix of direct support interactions as well as self-service offerings
First Year: You’ll build out Help Center resources, product guides, and work with the team to fine-tune the product for optimal usability
About You
You have experience in customer service center or help desk environment providing customer service through email, in-app chat, and Slack
You are fluent in English both written and verbal
You have experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc
About the Customer Support Team
We’re responsible for ensuring that clients have an amazing experience with Quorum
We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
We are dedicated to every user’s success and address challenges quickly and creatively
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
We take pride in developing personal relationships with our users and our team
We regularly support one another to ensure the success of our team and our clients
We're very close as a company—we work together, hang out together, and we value each others' ideas and input
Our Work Environment
We are an AI-forward team—AI is built into how we work, think, and grow.
We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.
Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!
Compensation Structure
Benefits
Flexible Paid Time Off
Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge
Free Subscription to the Calm App
Free Subscription to LinkedIn Learning to support professional development
Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
Monthly Work from Home Stipend
Mental and Dental Care by SulAmérica
Virtual and in-person team events
Mental Health stipend
Flash Voucher
In company English classes
Inclusion & Diversity Affinity Groups to support belonging
12 weeks of paid parental leave
Location: Brazil
Please submit your resume in English.
We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.
EEO/AA/F/M/Vet/Disabled
