Job Title:
D365 CRM - Cloud Solution ArchitectJob Description
TheCRM CSA (Cloud Solution Architect)withinCSA Global Deliveryplays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented rolethat combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.Key Responsibilities
Solution Architecture & Design
Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
Ensure adherence to best practices for performance, scalability, and security.
Deployment & Optimization
Lead CRM infrastructure installation, configuration, and cloud migration.
Perform environment health assessments, performance tuning, and data recovery planning.
Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
Customer Engagement
Act as a trusted advisor to technical decision-makers and business stakeholders.
Conduct design workshops, proof-of-concepts, and technical training sessions.
Align solutions with customer success plans and business outcomes.
Governance & Lifecycle Management
Implement Power Platform governance and Center of Excellence practices.
Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.
Required Skills
Technical Expertise
Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
Consulting & Delivery
Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
Ability to work collaboratively in global, cross-functional teams.
Certifications- Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.
Desired Qualifications
Experience authoring technical training and leading workshops.
Familiarity with governance strategies, environment planning, and security roles.
Knowledge of CRM integrations and cloud migration best practices.
Location:
EGY Work-at-HomeLanguage Requirements:
Time Type:
Full time
Concentrix is a global business services company that provides customer experience, talent acquisition, and workforce management solutions. The company operates recruitment and staffing services, offering positions across various sectors including customer engineering, business analytics, and talent acquisition roles. Concentrix serves clients through both work-from-home and office-based models, demonstrating flexibility in how they deliver their services. The company maintains a strong commitment to equal opportunity employment and operates internationally with locations including the Philippines and Germany.
