D365 CRM - Cloud Solution Architect

Job Title:

D365 CRM - Cloud Solution ArchitectJob Description

TheCRM CSA (Cloud Solution Architect)withinCSA Global Deliveryplays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented rolethat combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.Key Responsibilities

Solution Architecture & Design

• Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.

• Design integrations with Power Platform (Power Apps, Power Automate) and external systems.

• Ensure adherence to best practices for performance, scalability, and security.

Deployment & Optimization

• Lead CRM infrastructure installation, configuration, and cloud migration.

• Perform environment health assessments, performance tuning, and data recovery planning.

• Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).

Customer Engagement

• Act as a trusted advisor to technical decision-makers and business stakeholders.

• Conduct design workshops, proof-of-concepts, and technical training sessions.

• Align solutions with customer success plans and business outcomes.

Governance & Lifecycle Management

• Implement Power Platform governance and Center of Excellence practices.

• Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

Technical Expertise

• Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.

• Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.

• Strong understanding of SQL, IIS, networking, and client-side troubleshooting.

Consulting & Delivery

• Experience in customer-facing roles with strong problem-solving and troubleshooting skills.

• Ability to work collaboratively in global, cross-functional teams.

Certifications- Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

• Experience authoring technical training and leading workshops.

• Familiarity with governance strategies, environment planning, and security roles.

• Knowledge of CRM integrations and cloud migration best practices.

Location:

EGY Work-at-HomeLanguage Requirements:

Time Type:

Full time