Key Responsibilities
o Conduct virtual consultations with patients via virtual telehealth platform
o Evaluate patient medical histories, symptoms, and complaints through digital communication.
o Provide medical advice, diagnose conditions, and develop treatment plans.
o Maintain accurate and detailed patient records in the electronic health record (EHR) system.
o Ensure compliance with healthcare regulations and privacy standards.
o Educate patients on their medical conditions, treatment plans, and preventive healthcare measures.
o Address patient questions and concerns promptly and professionally.
o Manage the team of Medical Officers – Rostering, leave management, conducting seminars or group discussions, team meetings
o Quality Audit – Audit the consultations done by Medical Officers, share the feedback, monitor the performance to ensure that good quality consultations are provided for all the patients as per the set protocols
o Hiring, onboarding and training new doctors
o Co ordinate and ensure smooth functioning of health camps (Online and offline)
o Health talks as per the schedules
o Provide clinical insights and support the marketing team in further growth
o Guide or assist the team in clinical queries or concerns
Coordination of Care:
o Collaborate with other healthcare professionals, including primary care providers, specialists, and support staff, to ensure comprehensive patient care.
o Refer patients to in-person consultations or other healthcare services when necessary.
o Adhere to telemedicine best practices and organizational protocols.
o Participate in quality assurance activities to improve telehealth service delivery
Qualification
o Medical degree (MBBS with or without MD or DNB)
o Minimum of 8 to 10 years of clinical experience in a healthcare setting
o Experience in working on an online platform is preferable
o Previous experience in managing a team and quality audits is highly desirable.
o Strong clinical assessment and diagnostic skills.
o Excellent verbal and written communication skills.
o Proficiency with telehealth platforms and electronic health records (EHR).
o Empathy and patient-centric approach.
o Proficiency with MS Word, MS PowerPoint, MS Excel
