Why checks apply: Accesses customer accounts and personal data via email — background check required.
Location: Full Time / 100% Remote (United States)
Salary: $35,000 - $44,000 per year
Job Description
We are looking for Email Support Representatives to handle customer support requests via email. This role involves accessing customer account details and personal information. A background check is required for all positions.
Responsibilities
Respond to customer support emails within required response time targets
Access customer accounts to investigate and resolve reported issues
Draft clear, professional, and empathetic responses to customer inquiries
Escalate unresolved issues to senior support staff with detailed notes
Track all email interactions in the customer support management system
Meet daily email volume and customer satisfaction targets
Requirements
High school diploma or GED required
Excellent written communication skills — professional and clear
Strong attention to detail when reviewing customer account information
Must pass a pre-employment background check
No experience required — full training provided from day one
Must be a US resident with reliable internet and home workspace
To apply, submit your resume and complete our short online application form.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
