Join SupportYourApp as an Account Manager and take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments.
Requirements
Fluency in English (C1–C2)
2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
Proven experience managing 10+ direct reports
Excellent communication, presentation, negotiation, and conflict-resolution skills
Strong analytical and problem-solving mindset with a strategic approach to account growth
Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
Passion for people, technology, and continuous improvement Benefits
Providing services during business hours
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
Culture built on trust, with no time-tracking requirements
