General Administrator
We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish.
Responsibilities:
Immediate Tasks (Administrative Support):
Handle inbound calls using scripts and route them to appropriate teams.
Manage web chat and SMS inquiries, escalating complex issues as needed.
Create and update work orders, tracking progress and completion.
Review candidate resumes and shortlist qualified applicants.
Confirm worker availability and coordinate with dispatch teams.
Mid-Term Coordination:
Collect and verify staff timesheets; enter data into payroll systems.
Facilitate remote communication for onsite checks and collect feedback.
Monitor worker welfare and send out birthday messages.
Maintain client communication and provide order updates.
Create, update, and track client orders through to fulfillment.
Long-Term Client Interaction & Onboarding:
Log and track client cases, ensuring proper resolution.
Guide clients through onboarding and account setup.
Track and follow up on missing worker documents during onboarding.
Qualifications:
Minimum of 2 years of experience as a general administrator.
Strong organizational, communication, and multitasking skills.
Ability to work independently and meet deadlines.
Experience with call handling, customer support, or dispatch coordination is a plus.
Experience in Salesforce and Slack is a plus.
Suitable office space for work-from-home.
Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you!
