At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments.
Requirements
Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
GCP certification (Genesys Cloud Platform / Professional level or equivalent).
Demonstrated ability to independently scope and execute complex configuration changes.
Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).
Deep, intimate knowledge of the Genesys Cloud platform architecture and administration.
Exceptional independence and self-management skills; able to operate effectively with light coordination.
Excellent problem-solving and decision-making abilities in dynamic, fast-paced environments.
Strong written and verbal communication skills for stakeholder updates and documentation.
Collaborative mindset—willing to work with coordinators and team members to manage workload peaks.
Familiarity with Genesys Cloud partner ecosystem tools, APIs, and advanced integrations.
Experience working in a high-velocity, ticket- or opportunity-driven environment. Benefits
Generous Paid Time Off
401k Matching
Retirement Plan
Visa Sponsorship
Four Day Work Week
Generous Parental Leave
Tuition Reimbursement
Relocation Assistance
