Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service.
Requirements
3+ years of call center or contact center operations experience within healthcare or behavioral health
Bachelor's degree in business administration, Communications, or a related field (optional)
Strong leadership and people management skills
Expertise in call center technologies, CRM systems, and workforce management tools
Proficient in Excel and data management tools
Working knowledge of MS Office, Salesforce, and Outlook
Analytical skills for interpreting performance metrics and driving improvements
Excellent communication and problem-solving abilities
Ability to manage large teams and influence cross-functional decisions
Ability to work in fast-paced, high-volume environments
Familiarity with compliance standards and quality assurance frameworks
Organization and time management skills with the ability to multitask
Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner Benefits
Medical, dental, and vision insurance
Employer paid life & long-term disability insurance
Short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
401k
