Sword Health is building AI to heal billions and unlock humanity's full potential. As a Member Operations and Investigations Specialist, you will own two core functions: investigating and resolving platform bugs and escalations, and driving the operational systems that enable our AI and human Care Coordinators to deliver exceptional member support at scale.
Requirements
2–4 years of experience in operations, customer support, trust & safety, technical support, or a related function
Investigative mindset
Strong written communication
Process ownership
Comfort with ambiguity and change
Cross-functional collaboration
Proficiency with Jira and Notion
High ownership and follow-through Benefits
Comprehensive health, dental and vision insurance
Life and AD&D Insurance
Financial advisory services
Supplemental Insurance Benefits
Health Savings Account
Equity shares
Discretionary PTO plan
Parental leave
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
