IndustryE-commerce | Health & Wellness | Consumer Goods | Supply Chain Operations
Work ArrangementFully Remote
Job TypeFull-time
Work ScheduleNo fixed timezone overlap required
LocationsPhilippines | LATAM | South Africa | EMEA | Anywhere Remote
About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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Why Work with Us?At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the CompanyOur client is a fast-growing global health and wellness brand operating at the intersection of science, education, and direct-to-consumer commerce. Built around a strong creator-led platform with millions of followers worldwide, the company has rapidly expanded its Shopify-based product business across the US, EU, UK, and Australia.
The team is lean, highly independent, and fully remote, with a strong emphasis on ownership, proactive communication, and operational excellence. As the company scales its product catalog and global footprint, they are looking for an experienced operations leader who can build systems, streamline logistics, and create operational stability across the business.
Role OverviewAs the Operations Manager, you will own the operational backbone of a fast-scaling DTC Shopify business. This role is responsible for managing global 3PL relationships, inventory forecasting, supplier coordination, launch execution, invoicing workflows, and Shopify operational support across multiple international markets.
You will work directly with company leadership to ensure products move efficiently from manufacturing to warehouse to customer while proactively preventing operational bottlenecks, stockouts, fulfillment issues, and launch delays. This is a highly autonomous role designed for someone who thrives in startup environments and enjoys building systems where little structure currently exists.
The ideal candidate is deeply organized, highly proactive, detail-oriented, and capable of independently managing multiple moving pieces across vendors, warehouses, SKUs, and launch timelines. Success in this role requires a strong blend of operational strategy and hands-on execution.
Your ImpactYou will directly improve operational efficiency, inventory visibility, and global fulfillment performance across the business. Your work will reduce costly operational errors, improve inventory planning accuracy, and ensure product launches happen on time and at scale.
Within your first few weeks, you’ll establish visibility into inventory health, supplier timelines, and warehouse workflows. Over time, you’ll build scalable operational systems that improve forecasting accuracy, reduce stockouts and waste, optimize logistics costs, and strengthen coordination across suppliers and fulfillment partners globally.
Your success will allow company leadership to shift focus from operational firefighting toward growth, expansion, and customer acquisition initiatives.
Core ResponsibilitiesLogistics & 3PL Management — 30%- Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively Inventory Management & Forecasting — 25%- Build and maintain demand forecasting models across all SKUs and product variants
Monitor inventory levels across multiple warehouses and proactively rebalance stock
Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
Identify inventory at risk of expiration and recommend liquidation or promotional strategies
Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy Manufacturer, Supplier & Vendor Coordination — 20%- Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
Coordinate production schedules with launch timelines and replenishment needs
Source and onboard new suppliers for future product lines and collaborations
Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
Maintain organized supplier documentation and proactively identify supply risks Product Launch Operations — 15%- Own operational execution for all new product launches from PO to go-live
Coordinate launch timelines across logistics, marketing, creative, and supplier teams
Conduct product and packaging test orders prior to scaled production
Identify operational risks that may delay launches and communicate mitigation plans early
Ensure inventory readiness before campaigns and market launches begin Invoicing, Payments & Shopify Back-End — 10%- Track supplier and vendor invoices while ensuring timely approvals and payments
Coordinate with bookkeeping and finance teams for accurate reconciliation workflows
Maintain Shopify operational workflows including product management and bulk updates
Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps
Support operational automation initiatives using Shopify Flows and AI-enabled workflows
Must-Haves (Required)- 3–6+ years of experience in e-commerce operations, supply chain operations, or DTC Shopify environments
Strong experience managing global 3PL providers and multi-warehouse fulfillment operations
Proven inventory forecasting and replenishment planning experience
Advanced Excel and Google Sheets proficiency
Experience managing vendors, suppliers, and production timelines simultaneously
Startup or high-growth DTC experience with strong adaptability and ownership
Exceptional organizational and project management skills
Strong written and verbal English communication skills
Ability to work independently in fast-paced, ambiguous environments
Proactive problem-solving mindset with strong attention to detail Nice-to-Haves (Preferred)- Direct experience with ShipBob, Hive, or equivalent 3PL platforms
Shopify Plus expertise including Shopify Flows and operational automations
Experience in supplements, wellness, skincare, cosmetics, or subscription-based businesses
Familiarity with AI tools such as Claude for workflow optimization
Experience using Notion for documentation and operations management
Exposure to cost analysis, landed costs, and operational financial reporting Tools ProficiencyMust-Haves (Required)- Shopify Plus
Google Sheets
Microsoft Excel
Notion
3PL backend platforms
Inventory forecasting spreadsheets
Warehouse Receiving Orders (WROs) Nice-to-Haves (Preferred)- ShipBob
Hive
Shopify Flows
Claude
AI workflow tools
Kitting and bundling applications
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process- Application
Screening
Skills Assessment
Top-grading Interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
