Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
Summary
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
Duties & Responsibilities
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Interviews and recommends final candidates for hiring
Ensures Post Office cashiers complies with all Store Standards
Trains employees in job functions and provides on-going coaching and instructions
Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
Customer Service
Ensures exceptional customer service is provided beyond expectation
Ensures employees present proper image to the public in accordance with Uniform Policy
Loss Prevention
Ensures all loss prevention systems and procedures are performed according to Standards
Ensures procedures regarding parcel checks are adhered to
Qualifications
Planning, Judgement and Decision Making
Independent thinking and decision making when dealing with issues related to customer’s requests
Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
This position requires the ability to act upon tasks and goals outlined by management
Experience
Experience with retail and cash handling
Superior interpersonal skills
Efficient time management ability
Strong verbal and written communication skills
Effective organization and planning skills
Commitment to providing exceptional customer service
Working Conditions
J2WRTL
J2WFSM
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle Salariale à L’embauche
$18.20 - $20.55 / 18,20$ - 20,55$ (per hour / de l’heure)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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Loblaw Companies Limited is a major retail and pharmacy operator in Canada, operating the Shoppers Drug Mart network of locally owned and operated stores. The company delivers health, beauty, and convenience services to communities across the nation through its pharmacy and retail locations. Shoppers Drug Mart stores provide postal services, including courier items, postal boxes, money transfers, and parcel services, alongside traditional pharmacy and retail offerings. The company operates through an Associate-Owner model, combining local business ownership with the support of a national brand infrastructure.
