Work Setup:Remote - Philippines
Schedule:7pm- 4am MNL, M-F
Equipment:Company Provided
Type of Contract:Full-Time
Job Summary:TheProduct Managerowns the end-to-end lifecycle of new and existingdigital applications, ensuring they solve real user problems and support business growth. This role combines product management with customer experience research, conductingmarket and usability research and developing adoption strategies to support successfulproduct launches and long term user retention.
What does a day in the life of a Product Manager look like?
Own and define product features and roadmap, ensuring alignment with business goals and the customer journey.
Design and execute market research and competitive analysis to identify market gaps, user personas, and emerging customer needs.
Conduct customer discovery, user interviews, and usability testing to identify friction
points and validate prototypes before development.
Develop onboarding flows and adoption strategies to support user acquisition and product adoption.
Partner with Engineering, UX/UI Designers, Customer Success, and Marketing to translate customer insights into feature specifications (PRDs) and user stories.
Lead the creation and maintenance of product documentation, including feature specifications, release notes, and SOPs for internal teams.
Define, track, and analyze key product metrics (e.g., CAC, LTV, churn, DAU/MAU, NPS) to inform feature iteration.
Partner with customer-facing teams to deliver product enablement training, ensuring support staff are aligned with the customer journey.
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of product management methodologies, customer experience research, and industry best practices through training and learning initiatives
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications of a Product Manager?
Minimum of three (3) years of experience in product management, preferably owning digital products, mobile/web applications, or SaaS solutions.
Hands-on experience conducting qualitative user research (e.g., usability testing, customer interviews) and quantitative analysis.
Experience applying testing and optimization frameworks (e.g., A/B testing, funnel analysis, onboarding flow design) to improve product adoption.
Experience with product analytics platforms (e.g., Firebase, Amplitude, Hotjar, GA4) and agile project management tools (e.g., Jira, ClickUp).
Outstanding communication skills, with the ability to translate user feedback into clear technical requirements.
Ninja Perks and Benefits
*Full time employees
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO coverage starting on Day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Beautiful office space with a free lunch provided daily for onsite employees
Employee Referral Program
Experienceinfinite funso you can haveinfinite growth. Discover aBetter Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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SupportNinja is a business process outsourcing and customer support company that provides remote staffing and operational support services. The company specializes in financial underwriting, vetting, and compliance operations for organizations, handling tasks such as eligibility review, ACH/EFT processing, and risk screening. SupportNinja operates with a focus on remote work arrangements, allowing team members to work from home while managing critical financial operations and customer support functions. The company emphasizes growth opportunities and professional development for its employees.
