Job Title: Product Owner – Marketplace (Catalogue & Operations Focus) Employment Type: Contract
Job Overview
We are looking for a highly accountable, execution-driven Product Owner to take full ownership of our Marketplace platform. This role is critical in bringing structure, governance, and operational discipline to catalogue management, pricing control, and order flow.
You will be responsible for ensuring that every product listed on the platform is valid, serviceable, accurately priced, and aligned with business rules. This role requires a hands-on problem solver who can identify gaps, enforce processes, and drive measurable improvements across the marketplace ecosystem.
Responsibility
Marketplace Ownership
Own the Marketplace platform end-to-end, including catalogue, pricing, availability, and operations
Act as the single point of accountability for all marketplace-related issues and performance
Drive platform reliability, accuracy, and business alignment Catalogue Governance & Cleanup
Audit and eliminate duplicate, irrelevant, or non-serviceable product listings
Define and enforce catalogue quality standards and governance frameworks
Implement structured workflows for product onboarding and approvals
Ensure ongoing catalogue hygiene and consistency at scale Pricing & Availability Control
Ensure all product pricing is accurate, approved, and visible only where applicable
Enforce strict controls to prevent incorrect or unauthorized pricing
Align product availability with real-time inventory and fulfillment capabilities
Eliminate listings that cannot be fulfilled or are out of stock Process & Policy Implementation
Establish and standardize SOPs for:- Product listing and onboarding
Pricing updates and approvals
Order validation and processing
Catalogue modifications
Drive compliance across teams; eliminate ad-hoc or unstructured updates
Introduce scalable, repeatable processes that improve efficiency and control Order Flow & Customer Experience
Reduce and eliminate order cancellations caused by invalid or incorrect listings
Ensure alignment with PO-based ordering and business rules
Partner with Sales, Operations, and Finance to streamline order workflows
Improve customer experience by ensuring only valid and actionable orders are processed Cross-Functional Collaboration
Work closely with Engineering to drive platform fixes, enhancements, and automation
Partner with Sales and Operations to validate workflows and enforce governance
Collaborate with Finance to ensure compliance with payment and ordering policies
Act as the bridge between business stakeholders and technical teams Monitoring & Reporting
Define and track key performance metrics, including:- Invalid orders and cancellation rates
Catalogue accuracy and hygiene
Product availability compliance
Publish regular reports with insights, root cause analysis, and action plans
Continuously identify improvement opportunities and drive execution Must-Have
5–10+ years of experience in Product Ownership, Marketplace, or E-commerce platforms
Strong expertise in catalogue management and product governance
Solid technical understanding (APIs, backend systems, workflows, SaaS platforms)
Proven track record of fixing broken processes and implementing scalable structures
Strong ownership mindset with a focus on outcomes, not coordination Good to Have
Experience with B2B marketplaces or IT commerce platforms
Exposure to inventory-linked or supply chain-integrated systems
Experience working with distributed/global teams What Makes You a Fit
You take initiative and act without needing repeated direction
You are decisive and comfortable making judgment calls in ambiguous situations
You are process-driven with strong attention to detail
You thrive in fixing inefficiencies and bringing structure to unorganized systems
You take full accountability for outcomes and follow through on execution Current Challenges You Will Solve
Marketplace contains invalid, duplicate, and unnecessary product listings
Pricing inconsistencies are leading to incorrect and non-compliant orders
Orders are being placed for products that are not available or serviceable
Lack of ownership and governance in catalogue updates and workflows
Gaps between defined processes and actual execution
