Job Title: Cardiac Rehab Intake Specialist
Classification: 1099 Contractor
Work Structure: Fully Remote
Hours/Schedule: Monday-Friday 12pm-8pm ET
Team: Clinical Operations
Reporting to: Program Manager
Location: United States
What we're looking for
We are hiring a Cardiac Rehab Intake Specialist to join our cardiac recovery program to partner with our users to provide personalized care for cardiac recovery patients. In this role, you will partner with our exercise physiologists, patient experience, product, and marketing teams to support patients via video calls, track individual progress, and provide feedback and support for patients. The right person for this role is familiar with the management of cardiac conditions, CHF, other chronic conditions, smoking cessation, women’s health, substance abuse, mental health, or recent nutrition, and exercise trends.
Responsibilities
- Conducting initial assessments for patients who are enrolling in our virtual cardiac recovery program.
- Educating patients on program benefits and the importance of risk factor modification.
- Coaching individuals through electronic (chat) messaging and video sessions.
- Problem-solving and supporting individuals’ current and evolving goals.
- Adapting in-clinic best practices to a remote-care delivery model.
- Completing individualized treatment plans for patients starting the program to include: nutrition assessment, psychosocial assessment, fitness assessment, and co-morbidities assessment.
- Translating the latest up-to-date, evidence-based best practices for chronic condition management into a relatable and empowering approach.
- Motivating and encouraging patients during initial visits.
- Basic understanding of cardiac procedures and medications.
- Reviewing medical history.
- Goal setting and motivational interviewing for special populations.
- Basic understanding of clinical documentation
Your Past Experience
- A minimum of three years of experience helping people manage their health, ideally in a clinical setting and/or a remote health coaching setting
- A degree in a health-related field
- Experience with counseling or education of disease management in a medical setting as well as recent nutrition and exercise trends.
- Passion and enthusiasm for helping people change their lives
- A diversity- and inclusion-first mindset
- Detail-oriented and team-first mindset
- A resourceful nature, and creativity to help people engage in their health
- Fluent in English (written and verbal)
- Bilingual in English and Spanish a huge plus
- Some experience in a clinical setting
- Some knowledge of cardiac rehabilitation
- Experience working with an elderly patient population
- Virtual Care Experience
- Bonus Points Experience - coaching in smoking cessation, diabetes management, and special populations.
Note: This is a 1099 Contractor position only.
