Key Result Areas -
All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.
Perform sanction checking of relevant parties in documents
Handle Commodity Trade Operations documents
Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
Ad-hoc tasks given by the Team Head
Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
No revenue leakage due to miss out in charges collection
No outstanding reconciliation entries pending in Nostro or Internal accounts.
Operating Environment, Framework and Boundaries, Working Relationships
Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.
Problem Solving
Managing customers’ expectations, Ideation and working on automation projects
Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
Audit observations if any, must be closed in an effective and timely manner.
Decision Making Authority & Responsibility
Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
Shares responsibility with his/her seniors.
Knowledge, Skills and Experience
Bachelor's Degree
At least 3-4 years of relevant working experiences in Trade Operations
Expert level knowledge in Understanding of Import Payments (Trust Receipts, Advance Payments, Funded Risk Participations)
Expert level knowledge of accounting entries and UATs.
Understanding of amortization principles
Good communication skills, Team Management and interpersonal skills
Proficiency in MS Office (Word and Excel)
Attentive to details, good analytical skills and interpersonal skills
Able to work under pressure, excellent organizational skills and good team player.
Mashreq is a financial services organization that provides trade finance solutions to commercial customers across multiple business segments including Corporate and Investment Banking Group (CIBG), Retail Banking Group (RBG), and International Banking Group (IBG). The bank specializes in export finance, export payments, letters of credit, collections, and commodity trade operations, adhering to international practices and ICC publications. Mashreq operates across the UAE with a multi-disciplinary, multi-cultural workforce and maintains competitive service standards across financial and non-financial processes. The organization is focused on trade-based compliance, sanction checking, and ensuring quality service delivery while maintaining adherence to global regulatory requirements and anti-money laundering standards.
