Job Description Summary
Job Description
Overview
The Global Process Excellence Design & Delivery Manager – Commercial & Engineering Enablement is responsible for partnering across Commercial, Engineering, Project & Engineered Solutions and Service Operations teams to define the associated business strategy and digitization roadmap for Global Services outage planning, including: driving process harmonization across business teams and profit pools with standard KPIs; leading organizational change management in support of business model transformation; developing end state processes and partnering with IT teams to deliver digital transformation roadmaps.
Essential Responsibilities
Drive business process standardization & digitization; partner across Contract & Project Go-To-Market and fulfillment teams to deliver business-centric outcomes that meet priorities of all stakeholders.
Lead team of individual functional process owners to develop business process and system integration strategy for Inquiry to Order (ITO) to Order to Remittance (OTR) handovers, connecting Salesforce CRM, Salesforce Service Cloud and ERPs as well as process & system integration strategy between Product Lifecycle Management (PLM) systems, outage planning systems, and ERPs; drive critical path decisions, make recommendations, and influence leaders to maximize business impact by simplifying and standardizing processes across all profit pools.
Engage with business partners (e.g. Global Process Excellence, Global OTR Excellence, Region ITR teams, Projects & Engineered Solutions, Commercial & Engineering teams) as well as IT teams to translate business outcomes into functional requirements and support testing, training, and business process change management.
Ensure a seamless flow of data, process controls, and accountability across commercial, project execution, fulfillment and finance teams; define and govern future-state process design, including handoffs, milestones, approvals, master data requirements, and transactional integrity; establish process governance, KPI frameworks, and issue management routines to drive operational performance and continuous improvement.
Lead the migration of outage planning and project management capabilities from Realtrack to LeanKor in Salesforce Service Cloud. Support Services engineering lifecycle management strategy by supporting programs such as Product Lifecycle Management enterprise migration and the introduction of Service Bill of Material capabilities in ERP. Build and execute the migration strategies, including scope definition, business readiness, requirements prioritization, cutover planning, data migration, and change adoption; ensure the new processes & tools support end-to-end outage planning and project execution needs while adopting industry best practices, and improve usability, standardization, transparency, and reporting.
Translate business strategy into standardized, scalable process models with clear ownership, inputs/outputs, and KPI enablement across ITO and OTR. Set and track measurable targets including NVA hour reduction, cycle time improvement, first-time-right execution, and automated KPI visualization Qualifications
Bachelor’s degree from an accredited university or college
10+ additional years of experience in cross functional roles supporting Commercial, Supply Chain, Field Services, Operations organizations
5+ years of experience in a leadership role Desired Qualifications
Functional expertise with GEV Applications including Salesforce CRM, Visionsuite, ServiceMax, Service Manager Workbench, EventVision, FieldVision, RealTrack, ETM, and Salesforce Service Cloud platforms, as well as ERP-integrated environments (Oracle, SAP, or similar)
Proven experience leading service, operations, or field service transformations across regions.
Ability to interface and influence all levels of customer organization as well as other functions
Strong oral/written communication skills as well as interpersonal & leadership skills
Demonstrated ability to translate business strategy into scalable digital solutions in partnership with IT Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
