Front is looking for a Technical Project Manager to join their Success Services Team within the Solutions and Success Services organization. The Technical Project Manager will work with customers to ensure they are successful with the Front product by implementing optimal workflows and guiding customers through change management throughout specific engagements within the customer journey.
Requirements
At least 2 years of experience in Implementation, Professional Services, Customer Success or Account Management in a SaaS company.
Deep knowledge of support SaaS products and services.
Proven track record of deploying high-touch implementations with the highest level of customer service, efficiency and accuracy.
Experience managing change management for customers ranging from SMB to MM clients.
Proven track record of managing multiple concurrent projects with varying complexity levels.
Excellent verbal & written communication skills.
Comfortable giving presentations to groups of any size & audience.
Great problem solving skills, taking a consultative approach to finding the best solution.
Ability to understand and speak to technical concepts like APIs and webhooks. Benefits
Competitive salary
Fully covered health insurance
Generous paid time off
Mental health support
Family planning support
Monthly Lifestyle Stipend
Monthly Teleworking Allowance
Wellness Days
Winter Break
