Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!*Please only apply for this job if you are located in IndiaTechnical Support Representative (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.And we’re looking for a Technical Support Representative to start immediately!Duties and Responsibilities include but are not limited to:1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)2. Provide tech support via phone, email, and chat3. Help provide, update, and regularly send out invoices4. Guide customers through the initial stages of interaction with the platform/product5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs6. Document customer interactions in the CRM and keep records up to date.7. Use the client's ticket system to track service requests and customer feedback.Qualifications:
At least 1 year proven experience as a Technical Support Representative
Excellent English communication skills, both written and verbal
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Schedule: US work hours (20-40 hours per week)Location: This is a remote jobSalary: This is based on experience and skills.Please note:- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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