This is a remote position.
US Customer Service Representative (Remote)About PeoplePartners- At PeoplePartners, work feels different—in the best way. We’re aGreat Place to Work certifiedcompany built on a people-first mindset where your growth, voice, and wellbeing genuinely matter.
Here, you don’t just do a job—you build a career withglobal exposure, collaborate with international teams, and gain real opportunities to grow. We move fast, think smart, and celebrate wins together. If you’re looking for a workplace that’s modern, supportive, and full of momentum, you’ll fit right in. Role Overview- Think of this role as the bridge between curiosity and confidence.
As aUS Customer Service Representative, you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons).
If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space. Key Responsibilities:- Respond to customer inquiries via email, SMS, and CRM platforms.
Guide customers through product approvals and onboarding processes.
Provide post-purchase support and issue resolution.
Manage multiple communication channels simultaneously.
Coordinate with internal teams and external vendors.
Create product demos for distributors as needed.
Maintain accurate records in CRM systems.
Stay updated on tools, processes, and internal communications.
Requirements
Required Qualifications (Must-Have):- 2+ years experience in customer service or related roles.
Experience handling multiple communication channels (email, chat, SMS).
Strong problem-solving and customer management skills.
Ability to work independently in a remote setup.
Strong organizational and multitasking skills.
Nice-to-Have:
Experience using CRM tools (Zoho preferred).
Experience supporting product-based or digital businesses. Preferred Qualifications:- Experience in fast-paced or scaling environments.
Exposure to onboarding or approval workflows.
Experience coordinating with cross-functional teams.
Why Join PeoplePartnersThis is more than just a work-from-home role—it’s a chance to build a career with a company that invests in you. At PeoplePartners, you’ll enjoy:
Competitive salary and benefits package.
HMO coverage and leave credits.
100% remote work setup with company-provided equipment.
Opportunities for career growth and internal mobility.
Ongoing training and learning opportunities.
A people-first culture that values collaboration and feedback.
Fun engagement activities and a supportive team environment.
Exposure to global clients and international business practices. If you’re looking for a role where your work makes a real impact—and where you’re supported every step of the way—this is it.Apply now and be part of something growing, global, and genuinely people-first.
Work Details- Work Setup:100% Work From Home (Philippines-based).
Schedule:Monday to Friday | Night-shift.
Equipment:Company-provided.
Employment Type:Full-time.
Benefits
Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits Annually - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Monthly Gift Voucher
Milestone Tokens (Birthday/Anniversary/Christmas).
A Life Beyond the Screen #WorkLifeBalance.
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
