Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
MINIMUM (ESSENTIAL) REQUIREMENTS
Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
Expert knowledge and application of qualitative and quantitative research methods
Sound understanding of information architecture, interaction design, and visual design principles
Work closely with client teams to deliver relevant and appropriate research plans and strategies
Designs and leads workshops across a project lifecycle
Represents user research across the organisation
We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community
Able to communicate effectively at all levels
Excellent commercial awareness
Strong stakeholder management skills
Experience working in a full-service digital agency environment
Demonstrable knowledge of user-centred design practices
Experience working with Agile delivery methodologies
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Kainos is a consulting and technology services company specializing in digital transformation, cloud solutions, and enterprise software delivery. The company delivers cutting-edge Workday solutions, transforms digital services for millions of users, and develops high-quality solutions on public cloud platforms. Kainos operates as a problem-solving, innovation-focused organization with expertise in Palantir Foundry implementations, platform architecture, and bespoke software delivery. The company serves public and private sector clients, including UK Defence Industry clients, and emphasizes a people-first culture centered on collaboration and real-world impact.
