For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a dynamic and highly organized Reception & Administrative Support Specialist to support a fast-paced personal injury law practice. This role is ideal for someone who thrives in a structured, KPI-driven environment and enjoys being the first point of contact for clients. You will play a key role in managing high-volume communications, maintaining accurate records, and ensuring urgent matters are addressed promptly. Your ability to stay organized, prioritize effectively, and bring positive energy to daily interactions will directly impact both client experience and internal workflow efficiency. This opportunity is perfect for a driven, detail-oriented professional who enjoys working with purpose and measurable goals.
Monthly Compensation: 1,015 to 1,100 USD
Responsibilities include, but are not limited to:
Maintain organized and up-to-date client records and documentation
Document all communications accurately within the CRM
Schedule appointments and manage calendars as needed
Manage inbound and outbound client communications with professionalism and urgency
Prioritize urgent matters and prevent task backlogs
Conduct timely follow-ups and ensure deadlines are consistently met
Support internal team coordination and workflow efficiency
Complete assigned tasks within a structured, KPI-driven system
Handle high-volume calls while maintaining accuracy and efficiency
Requirements:
Time Zone: PST
Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST
Language Requirement: English only
Call Volume Expectation: 45+ calls per day, over 200 calls per week
Experience working in a KPI-based or performance-tracked environment required
Previous experience in legal, personal injury, or client-facing administrative roles preferred
Ability to manage high call volumes with professionalism and urgency
Experience with CRM systems required
Experience with VoIP phone systems required
Proficiency with email and calendar management tools required
Comfortable using internal communication platforms
Required Skills
Strong verbal and written communication skills
High sense of urgency and accountability
Detail-oriented with strong organizational abilities
Deadline-driven and process-focused
Ability to multitask in a high-volume environment
Professional and client-focused demeanor
Extroverted and confident communicator
Proactive and solution-oriented mindset
Strong follow-through and task completion skills
Adaptability within structured workflows
Work Shift:
Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
