This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.
What You’ll Do
Handle inbound calls, callback queues, chats, and email support.
Manage 300+ weekly contacts (customer + provider support).
Assist with app navigation, payments, scheduling, and service issues.
Deliver high-quality service, meet performance expectations, and maintain policy compliance.
Ensure strong communication, de-escalation, and issue resolution.
Work Schedule
Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.
You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.
Schedules may rotate and will fall within the company’s hours of operation.
Shift changes may be made depending on business requirements, with 1–2 weeks’ advance notice.
The role may be placed under a Compressed Workweek (CWW) or rotating schedule in accordance with DOLE rules.
Standard hours may exceed eight (8) hours/day when under an approved CWW without counting as overtime.
Overtime, holiday pay, and rest-day premiums will follow Articles 87–90 of the Labor Code.
Requirements
What We’re Looking For
Strong empathy and active listening
Skilled in de-escalation and rapport building
Problem-solving ability using available tools
Reliable, adaptable, and consistent with schedules
Receptive to feedback and coaching
Qualifications
High school graduate; some college preferred
Excellent English communication
Minimum 1 year of BPO support experience for U.S. customers
Zendesk or CRM/VoIP knowledge is a plus
Comfortable with Google Suite
Technical Requirements
Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors preferred
Stable Ethernet connection (25 Mbps connection w/ 10 Mbps backup minimum requirement)
Quiet workspace (PLDT or Converge preferred)
Benefits
Base Salary: Php 38,200/month
Incentive Pay: Up to Php 115/hour (performance-based)
Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
DOLE-mandated holiday pay and night differential
Work in the comfort of your own home
