Workforce Planning Analyst responsible for analyzing call center volume, productivity, and patterns to optimize staffing levels. Collaborates with contact center leadership to develop workforce strategy, manages Genesys Workforce Management application, and performs other duties.
Requirements
Bachelors Degree
2+ years experience as a Real Time Analyst (RTA) or WFM role
Prior experience with ACD Queue Routing, Skilling, and Scheduling Benefits
Hybrid work model
Voluntary Provident Fund
Gift of Knowledge Program
Comprehensive health benefits
Generous Paid Time Off
Gratuity
