Welcome to DKB | Deutsche Kreditbank AG, where we take service personally. As a 100% subsidiary of DKB AG, we strive every day to cater to the needs of our customers and employees across various business fields. Together, we play a vital role in providing what people need to live as #moneyimprovers. Join us on this journey!
Your Impact on the Road to Becoming a Tech Service Provider
- Deliver excellent customer service: Handle and resolve customer inquiries regarding fraud and phishing from start to finish, finding solutions with your team within existing guidelines.
- Enhance the customer experience for fraud and phishing processing: Collaborate with your team to optimize the customer experience by analyzing inquiries, processing, exchanging ideas, and implementing improvements.
- Shape our future work environment: Help shape and influence the future of how we operate in DKB Service, working alongside your team to make a difference.
- Make decisions as a team: Take on challenges together and increase your collective responsibility while solving problems independently.
What You Bring to the Table
- Empathy for our customers: Understand their concerns and proactively find solutions.
- A strong desire to resolve customer issues: Take customer concerns seriously and see them through to a satisfying resolution.
- Passion for improving customer service: Grow beyond yourself and continuously enhance service for fraud and phishing topics, driven by positive feedback and team goals.
- Enthusiasm for shaping the future: Embrace challenges with curiosity, openness to new methods, and collaboration within your team.
We value a diverse work environment based on fairness and mutual respect. We welcome all applicants regardless of nationality, ethnicity, religion, sexual orientation, gender identity, age, gender, or disabilities.
Benefits You Can Look Forward To
- Flexible and remote work options, including temporary work in the EU
- 30+ vacation days
- Casual work environment with a no dress code policy
- Personalized development and career paths
- Health-promoting initiatives
- Public transportation travel cost support and JobRad
- Exciting tasks with a great team spirit
- Continuous learning and relevant training
- Employee benefits and Pluxee Benefits Card
Contact our Head of Customer Service ePayment & Fraud at DKB Service GmbH, Torsten Förster, at [email protected]. Visit our website to learn about our company culture and recruitment process Learn More
