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Kustomer Overview

Kustomer: A CRM Powerhouse with a Human Touch

Say hello to Kustomer, the industry's leading conversational CRM platform that's all about perfecting the customer experience. With a treasure trove of intelligent tools like AI and Automation, Kustomer is like the Swiss Army knife of CRM platforms. And did we mention their connected data platform? It's like a magical timeline that unites data from multiple sources, making every interaction more meaningful and memorable.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has become the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline, and Sweetgreen. It's like the secret sauce to their customer service success!

Kustomer and Meta: A Love Story

In 2020, Meta (you may know them as Facebook) announced its intention to acquire Kustomer, and by 2022 the transaction was complete. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. But in 2023, Kustomer decided to spin out from Meta as a standalone company. Backed by original partners, Battery, Redpoint, and Boldstart Ventures, who have invested $60M in capital, Kustomer is set to continue its growth and success for many years to come.

Meet the Krew

At Kustomer, it's all about the Krew. This passionate and collaborative team really cares about what they do and the people they help. They're all about enhancing the customer service experience for everyone involved, as it's the core of what they do. And with Krew members located throughout the U.S., they've transitioned to a remote friendly company. But don't worry, they still get together for Kamp Kustomer each year. It's like a summer camp, but for customer service enthusiasts!

Diversity, Inclusion, and Benefits

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. They strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. They're proud to be an equal opportunity employer open to all qualified applicants.

And let's not forget about the benefits! Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy. It's like a benefits buffet!

HIPAA Compliant

Kustomer takes the handling of sensitive personal data seriously. All roles at Kustomer may involve handling sensitive personal data, so they're HIPAA compliant. It's like a security blanket for your data!

The Kustomer Disclaimer

Just a heads up, Kustomer only contacts candidates from company email addresses ending in and does not seek funds from candidates in any circumstances. So if you're contacted by someone claiming to be from Kustomer asking for money, it's not them!

So there you have it, folks! Kustomer - a CRM powerhouse with a human touch, a love story with Meta, a dedicated Krew, a commitment to diversity and inclusion, a benefits buffet, and a firm stance on data security.

Does Kustomer allow remote work or work from home?

Yes they do! Based on the fact that Kustomer has listed a remote job, it's safe to say that they are open to remote work and are actively looking for talented individuals to join their team, regardless of their location.

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