NPS Prism is a cloud-based SaaS platform owned by Bain & Company that provides customers with actionable insights and analysis to guide customer experience strategy. The platform leverages rock-solid sampling, research, and analytic methodology to enable customers to benchmark their Net Promoter Score (NPS) against competitors and analyze every step of the customer journey. NPS Prism delivers customer experience benchmarks and competitive insights that help organizations identify their strengths, address gaps, and understand how customers perceive their brand relative to competitors. Launched in 2019, the company has grown rapidly and serves dozens of global clients seeking to propel growth and outpace competition through data-driven CX improvements.
Industry
Business Intelligence & Analytics
Company Size
201-500 employees
Founded
2019
Remote Policy
Fully Remote
Beta · Sourced from candidate reports
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