Voyc is an award-winning conversation intelligence and compliance monitoring software specifically developed for financial services firms’ contact centers. Voyc helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses AI to transcribe, automatically analyze, and review customer calls to identify and handle problematic interactions according to regulatory requirements. Voyc automatically identifies interactions that fail to meet regulatory compliance standards and alerts users of calls that need further review and remediation. Voyc has built strong compliance models and cutting-edge software to revolutionize the contact center quality assurance process.
Watch Voyc brand video: https://www.youtube.com/watch?v=QS0UsauF2eU
